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REFUND POLICY

Shree Shyam Electronics

Effective Date: [21-01-2026]

Shree Shyam Electronics (“Company”, “we”, “us”) aims to provide reliable and transparent home repair and maintenance services. This Refund Policy explains the circumstances under which refunds may or may not be provided.

By booking or using our services, you agree to this Refund Policy.

1. GENERAL REFUND POLICY

  • Refunds are not guaranteed and are subject to review.

  • Refund eligibility depends on the type of service, stage of service, and nature of the issue.

  • Inspection, visit, and diagnostic charges are generally non-refundable.

2. ELIGIBLE REFUND CASES

A refund may be considered in the following situations:

  1. Service Not Delivered

    • Technician did not visit within the committed time without prior notice.

    • Service was cancelled by the Company after payment.

  2. Duplicate or Excess Payment

    • Customer accidentally makes multiple payments for the same service.

  3. Incorrect Service Charges

    • Overcharging due to billing or calculation error by the Company.

  4. Service Cancellation Before Visit

    • Cancellation made before technician dispatch, subject to review.

Refunds in such cases will be processed after verification.

3. NON-REFUNDABLE CASES

Refunds shall not be provided in the following situations:

  • Diagnostic or inspection charges

  • Services already completed

  • Customer dissatisfaction without technical fault

  • Change of mind after service completion

  • Delays caused due to customer unavailability

  • Issues caused by pre-existing faults or misuse

  • AMC visits already availed

  • Cash payments already settled with technician

4. AMC (ANNUAL MAINTENANCE CONTRACT) REFUNDS

  • AMC payments are non-refundable once services have commenced.

  • Partial refunds may be considered only if no visits have been availed, at the sole discretion of the Company.

  • Unused visits do not qualify for refunds unless explicitly stated.

5. PART REPLACEMENT & MATERIAL COSTS

  • Costs for spare parts, components, or materials once installed are non-refundable.

  • Warranty on parts (if any) shall be governed by the manufacturer’s policy.

6. REFUND PROCESS

To request a refund, customers must:

  1. Contact Shree Shyam Electronics via phone or WhatsApp

  2. Provide booking details and payment proof

  3. Clearly explain the reason for refund request

The Company may:

  • Review service records

  • Contact the technician

  • Request additional information

7. REFUND TIMELINE

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be issued via the original payment method

  • Processing time may vary based on banks or payment gateways

8. RIGHT TO REJECT REFUND

Shree Shyam Electronics reserves the right to:

  • Reject refund requests that do not meet policy criteria

  • Deduct visit, service, or administrative charges where applicable

All decisions regarding refunds shall be final, subject to applicable laws.

9. MODIFICATIONS TO REFUND POLICY

The Company reserves the right to modify or update this Refund Policy at any time without prior notice.
Updated policies will be effective upon publication on the website.

10. CONTACT INFORMATION

For refund-related queries, please contact:

Shree Shyam Electronics
📍 Narnaul, Haryana, India
📞 Phone: [9350921054]
💬 WhatsApp: [9350921054]
📧 Email: [ravinder@sselectronics.online]

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